Privacy Policy

Who We Are

This Privacy Policy applies to Terre Haute Insulation, operating at terrehauteinsulation.com and located at 30 S 3rd St, Terre Haute, IN 47807. If you have questions about this policy, you can reach us at team@terrehauteinsulation.com.

What Information We Collect

We collect information you provide directly to us and limited information collected automatically when you visit our website.

Information You Provide

• Contact form submissions: When you fill out a contact or estimate request form on our website, we collect the name, phone number, email address, and any project details you choose to include.
• Phone and email communications: When you call or email us directly, we retain records of those communications for follow-up and scheduling purposes.

Information Collected Automatically

• Usage data: Our website may collect basic analytics data such as pages visited, time spent on the site, browser type, and general geographic location. This data is aggregated and not linked to individuals.
• Cookies: Our website may use cookies - small text files stored on your device - to improve your browsing experience and track aggregate website usage. You can disable cookies in your browser settings, though doing so may affect website functionality.

How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and contact form submissions
• Schedule appointments and on-site assessments
• Communicate with you about your project or account
• Improve our website and the services we offer
• Comply with applicable laws and regulations

We do not use your personal information for automated decision-making or profiling.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in limited circumstances:

• Service providers: We may share information with third-party service providers who assist with our business operations, such as scheduling software or form processing tools. These providers are contractually obligated to protect your data and use it only for the purpose we authorize.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our business, employees, or customers.
• Business transfers: In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of that transaction.

Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, including follow-up on service inquiries and project records. Contact form submissions and correspondence are typically retained for up to three years. You may request deletion of your information at any time by contacting us at team@terrehauteinsulation.com.

Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of certain uses of your information

To exercise any of these rights, contact us at team@terrehauteinsulation.com. We will respond within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Children

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at team@terrehauteinsulation.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out: